22 October 2015

FieldAware Fall Packs New Features and Capabilities, Integration with Salesforce.com

FieldAware’s latest mobile software release provides more tools for improving productivity and customer experience

Plano, Texas and Dublin, Ireland – October 21, 2015 -- FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions, has released FieldAware Fall, the newest version of its mobile software for the enterprise. FieldAware Fall includes standard upgrades and add-on features including Barcode Scanning, Smart Scheduler, Customer Portal, BI Dashboards and Ad Hoc Reporting. FieldAware Fall also enables seamless integration with Salesforce.com through the FieldAware connector recently launched on the Salesforce AppExchange.

“FieldAware Fall’s new features and functionality enable our customers to differentiate themselves from the competition by providing a better experience for their customers,” said Andy Murphy, director of product management at FieldAware. “Saving time and steps, delivering faster and more effective resolutions, or enabling customers to request their own service online – these are all capabilities that help FieldAware customers stand apart.”

FieldAware mobile applications connect workers in the field with back office systems to reduce paper-based and administrative processes, improve accuracy and maximize revenue potential.

New features and functionality released in FieldAware Fall include:

Smart Scheduler – The Smart Scheduler is a new feature in FieldAware’s scheduling application that enables automated scheduling based on a number of factors, including the service worker’s skill set or specific region, or based on job locations to optimize routes.

Customer Portal – The Customer Portal is a web application that allows FieldAware’s customers to offer a self-service option to their customers. Through a branded portal, their customers can submit service requests, monitor their existing requests and access historical location and service records.

Barcode Scanner - The FieldAware Mobile Barcode Scanner enables field workers to access information on equipment and parts quickly by scanning UPC codes from their mobile device.

BI Dashboards – BI Dashboards utilizes all of the data that FieldAware customers use on a day-to-day basis to build 15 pre-designed reports. Users can dig into the data to measure revenue, job data, employee performance metrics, and more. FieldAware has recently upgraded its BI Reports to be easier to use and provide better visualization of key business metrics.

Ad Hoc Reporting – Ad Hoc Reporting enhances the capabilities of the BI Dashboard by giving users the ability to create custom reports that help businesses analyze their most important metrics. These reports can utilize custom fields and provide a new level of flexibility to FieldAware’s reporting.

“We are using Ad Hoc reporting to drill down into data that supports our KPI’s, which provides insight that helps improve efficiencies and increase service margins,” said Chris Britt, president of M.E.S.0. Inc., a mobile equipment service company. “We use these reports in our daily operations and believe they will be instrumental in accelerating our growth and increasing margins.”

FieldAware’s made for mobile solutions provide field personnel with mobile tools, on any smartphone or tablet, that leverage the power of today’s mobile devices (i.e. photos, video, voice recognition and more). The web-based back office functions are built on a flexible, cloud-based architecture that enable connection at anytime from anywhere. FieldAware’s solution is integrated with the leading CRM, ERP and accounting systems and easily integrates with a business’s custom back office applications.

Salesforce Integration

FieldAware launched its mobile application on the Salesforce AppExchange, providing customers with an enterprise-class solution for automating and optimizing field service operations. The integration leverages FieldAware’s Application Programming Interface (API) to combine mobile field service functionality with Salesforce’s cloud-based CRM capabilities.

“The integration provides a bi-directional flow of information and process automation which greatly improves the visibility of all service interactions with a customer, making it easier to identify potential cross sell and up sell opportunities and easier to provide an exceptional level of service,” said Lynn Jones, VP of Marketing at FieldAware. “Access to customer information in the field enables field workers to better engage with customers, make informed decisions on the spot; and all activities in the field are automatically fed back into Salesforce, providing richer customer data.”