12 June 2019

Ubimax Rolls out its Frontline Solution on RealWear HMT-1 to All U.S. Dealerships of Premium Automaker

Ubimax Rolls out its Frontline Solution on RealWear HMT-1 to All U.S. Dealerships of Premium Automaker

Ubimax announced today that it will supply all 347 BMW Centers and selected MINI Dealers in the U.S. with Ubimax Frontline running on RealWear HMT-1 devices. The Ubimax solution will offer faster access to technical information and real-time remote-support from BMW engineers with the goal of reducing repair and maintenance times, increasing workshop efficiency and ultimately improving customer satisfaction.

As part of BMW of North America’s all-new technical information system, Ubimax Frontline running on RealWear HMT-1 devices adds to the success of BMW’s after-sales process efficiency. Technicians in workshops can now connect with engineers and other experts at BMW directly via Ubimax’s hands-free remote support solution xAssist and jointly resolves issues in a fast and more efficient manner. The expert can project step-by-step technical bulletins and schematic drawings onto the display inside the technicians’ display, as well as take screen shots and enlarge images for better visibility. Having full access to the Ubimax Frontline Platform further allows technicians to open and view documents via voice instructions, directly document defects and problems during the repair process using speech-to-text functionality and the built-in camera for photo and video capture.

Claus Eberhart, VP Aftersales, BMW of North America comments on the introduction of the new technical information system: “This is a great example of how we are applying new technologies to help our technicians work more efficiently and further our commitment to offering the best possible service experience for BMW customers. By solving issues faster, BMW dealers can get customers back into their cars sooner."

Dr. Hendrik Witt, co-founder and CEO of Ubimax, is excited about the cooperation: “We are honored that BMW trusts in our industry-leading position. To see BMW rolling out Ubimax Frontline across the entire U.S. is another great testimony of how beneficial our technology is for the after-sales service business.”

Andy Lowery, co-founder and CEO of RealWear, adds: “We are thrilled to see BMW embrace safe, hands-free connected worker programs. BMW, Ubimax and RealWear have formed an ideal team to lead the digital transformation of automotive servicing. RealWear is proud to see HMT-1 on the path to become a standard part of the automotive technician’s tool belt thanks to leaders like BMW and Ubimax.”